Communication, Negotiation, and Conflict Resolution

Course by: Danatec Educational Services

SKU: 9692

Description

Danatec is proud to be an approved distributor of BuildForce Canada construction courses — trusted, industry-recognized training now available in our catalogue.

For supervisors, project managers, and anyone who must deal effectively and professionally with employees, subtrades, owners, clients, engineers, and employers. Improve your written, oral, and  negotiating skills and enhance your conflict resolution skills. This course uses interactive elements, scenarios, videos, and quizzes to reinforce learning.

BuildForce courses are delivered through the BuildForce platform using a unique access PIN. These codes are single-use, and all sales are final once a PIN has been issued. We recommend confirming your course requirements before purchase, and our support team is happy to answer any questions.

Certifications

Certificate issued via BuildForce Canada’s LMS. Access and download directly from the BuildForce platform.

Gold Seal Eligibility: This course is eligible for 2 Gold Seal Certification Credits from the Canadian Construction Association.
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Course Outline

  • Define a conflict and identify the stages of conflict. 
  • Appreciate the importance of communication. 
  • Apply assertiveness techniques to get a point across. 
  • Deal with difficult people more effectively. 
    Recognize what makes an effective negotiator. 
  • Understand how power can be used or abused in negotiation. 
  • Determine when to close negotiations.
Course Details
Length:
4 hours
Language:
English
Certification:
No
Digital Badge:
No