AODA – Transportation Standard

The Transportation Standard requires transportation companies to inform the public about accessible equipment and features on their vehicles, routes and services. They must provide this information in accessible formats upon request. Furthermore, when accessible equipment is not working, companies must find other ways to accommodate passengers. They must also ensure that the equipment is fixed as soon as possible. Moreover, companies must train workers and volunteers to:

• Use accessible equipment and features safely
• Find solutions if accessible features stop working or if routes contain barriers, such as construction
• Ensure passenger safety during emergencies

Emergency response plans must be accessible to the public.Furthermore, conventional and specialized transportation companies should transport support persons free of charge.