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IATA / Airport / Airline safety / Airline Operations / Diversity / inclusion

IATA Diversity and Inclusion

Course by: International Air Transport Association

SKU: DI082017

Price $65.00 CAD
# Seats

According to ‘Diversity Best Practices’, inclusion involves utilizing differences to benefit an organization. A study of the global aviation industry in 2016 reported that there was a significant amount of work to be done in incorporating diversity and inclusion practices into airline corporate culture. The study of 73 airlines also found that whilst the value of diversity was acknowledged, inclusiveness was not a core competence of the business.

Those airlines who understand the value of diversity and inclusion have been able to seek out previously unrecognized opportunities and boost operational productivity and effectiveness. This course will enable you to understand the importance of diversity and inclusion and the economic and intangible benefits of an inclusive corporate culture.

Course format

What you will learn

Upon completing this course you will have the skills to:

  • Define Diversity and Inclusion in relation to the workplace
  • Recognize the importance and benefits of diversity and inclusion practices to the airline industry
  • Compare and contrast diversity and inclusion programs in airlines
  • Define how diversity and inclusion programs can be embedded into the corporate culture

Course content

  • Definition of Diversity and Inclusion
  • Diversity and Inclusion programs within the airline environment
  • Case study: Women in Aviation - easyJet
  • Case study: Changing policy to allow cultural tattoos for frontline employees at Air New Zealand
  • Embedding diversity and inclusion practices into the corporate culture


  • Case studies
  • Self-assessment
  • Research

Who should attend

This course is recommended for:

  • HR Managers
  • Team Leaders
  • Professionals interest in what the aviation industry is doing regarding L&D

Certificate awarded

Upon successful completion of the exam/assessment, you will be awarded a Certificate that you can print for your records.

Exam information

  • Exam Delivery Method: Non-supervised online-based exam. The exam can be taken at any time at your convenience.
  • Exam Format: Multiple choice questions
  • Number of questions: 5
  • Time Allowance: 20 minutes
  • Passing Grade: 60% correct answers